Most people think WiFi is magic, but providing quality WiFi is easier said than done. As the leader in WiFi troubleshooting and optimization, we can help. ISPs using inSSIDer Technician have enjoyed on average a 29% reduction in WiFi-related truck rolls and a 21% reduction in WiFi-related support calls.
Determine optimal equipment placement with a room-by-room signal strength engine.
Locate troublesome signal strength dead spots, so they can be addressed and resolved.
Visualize normally invisible non-WiFi interference that may cause WiFi performance issues.
Avoid interference from neighbors with automatic channel recommendations.
Identify potential Quality of Experience issues for various network services.
Ensure networks meet deployment criteria with automated pass/fail scans.
Manage customer expectations by explaining issues with easy-to-understand visuals.
Upload room-by-room measurements for analysis by service team management.
The demand on home WiFi has increased significantly with the explosion of connected devices. And now your marketing groups are promising customers perfect WiFi. We can help. By optimizing the deployment on the front end, and managing customer expectations (no, WiFi is not magic!), truck rolls will be reduced and customer satisfaction will increase.
Understanding a WiFi environment can feel abstract to both technicians and customers. inSSIDer Technician’s visualization of WiFi environments not only allows technicians to setup WiFi correctly the first time, but also serves as a powerful tool to help customers understand their WiFi, what the RF conditions are, and how they might improve WiFi performance.
ISPs using inSSIDer Technician have enjoyed on average a 29% reduction in WiFi-related truck rolls and a 21% reduction in WiFi-related support calls with an 82% adoption rate by field technicians.
WiFi scans and birth certificates are pushed to a secure cloud database where they can be accessed and further analyzed by operations, customer support, and other field technicians. Captured WiFi data provides insights into typical customer trouble areas and helps inform process improvements.
“Our techs religiously use your tools to ensure that our customers are left with the best experiences possible.”
“inSSIDer Technician is our standard WiFi deployment and test tool for field technicians.”
“Usage reporting has been critical for conformance tracking and enabling coaching conversations.”